Return And Refund Policy

INTRODUCTION

We hope you are happy with your purchases. If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or an exchange in line with section 20 of the Consumer Protection Act No. 68 of 2008. Please see the terms and conditions of our returns policy below.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date.
All returned items must be in new unused condition, with all original tags, labels and packaging attached.

RETURN PROCESS

For all faulty toner cartridges, a status report page must be printed and put in your cartridge box.
To return any item, please email customer service at info@xtrinix.com to obtain a Return Merchandise Authorization (RMA) number.
After receiving a RMA number, place the item securely in its original packaging and the Item’s Proof Of Purchase invoice, mail your return to the following address:

TONERS FOR AFRICA
Attn: Returns
RMA#
119 Industrial Road
Amalgam, Gauteng 2092
South Africa

REFUNDS

After receiving your returned item or items, an inspection will be conducted of the condition of your item.
Once processed and validation of faulty Goods are confirmed, we will then process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange.
Refunds may take 1-2 billing cycles to appear on your credit statement, depending on your credit card company.
We will notify you by email once your return has been accepted and processed.

EXCEPTIONS

The following items cannot be returned or exchanged:
1. No items may be returned if they have been used (empty cartridge).
2. No items may be returned if they have been damaged.
3. No items may be returned that are not in original packaging.
4. No items may be returned without Proof of Purchase (POP).
5. No items may be returned if for reasons of public health or otherwise, a public regulation prohibits the return of those Goods or after having been supplied to, or at the direction of, the consumer, the Goods have been partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined with, or embedded within, other Goods or property.
Notwithstanding the above, should we, in our discretion, accept a return which would otherwise be excluded in these terms, we reserve the right to charge a reasonable restoration fee to restore the Goods for resale or as otherwise permitted by the Consumer Protection Act No. 68 of 2008.
If you have any questions concerning our return policy, please contact us at:
1. Phone number: +2710 442 1448;

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